Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aaronshopify90@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aaronshopify90@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aaronshopify90@gmail.com.

Return & Refund Policy

Last updated: 5/09/2026

Thank you for shopping with TheBestSellers. We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it for a refund or replacement, subject to the terms below.

1. Returns

You have [30] days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, where applicable.
The item must not show signs of damage, misuse, or wear caused after delivery.
You must provide proof of purchase or your order number.

Some products may not be eligible for return due to their nature. Please see the Non-Returnable Items section below.

2. How to Request a Return

To request a return, please contact us at:

Email: aaronshopify90@gmail.com

Please include:

Your full name
Order number
Reason for the return
Photos or videos of the item if it is damaged, defective, or incorrect

We will review your request and provide you with return instructions if your return is approved.

Please do not send an item back without contacting us first, as we may be unable to process your refund.

3. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within [5] days of delivery.

We may ask you to provide photographs or other evidence showing the problem.

If the issue is confirmed, we may offer:

A replacement item;
A full refund; or
Another appropriate solution.

You will not be responsible for return postage where the item is confirmed to be faulty, damaged on arrival, or incorrectly supplied.

4. Change of Mind

If you change your mind about your purchase, you may request a return within [15] days, provided the item meets our return conditions.

Unless the item is faulty, damaged, or incorrectly supplied, return postage may be the customer's responsibility.

Any original delivery charges may be non-refundable where permitted by applicable law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method.

Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider or bank.

We are not responsible for delays caused by banks, payment providers, or other third parties.

6. Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply where:

The item has been used beyond what is reasonably necessary to inspect it.
The item has been damaged after delivery.
The original packaging or accessories are missing.
The item shows signs of wear or misuse.

Any deduction will be assessed reasonably and in accordance with applicable consumer law.

7. Non-Returnable Items

The following items may not be eligible for return:

Gift cards
Downloadable digital products
Personalised or customised products
Items that cannot be returned for hygiene reasons once opened
Perishable goods
Items specifically identified as non-returnable on the product page

This does not affect any statutory rights you may have under applicable consumer law.

8. Exchanges

We may offer exchanges for defective, damaged, or incorrectly supplied products.

For change-of-mind purchases, exchanges are subject to product availability and our return conditions.

If you would like to exchange an item, please contact us at aaronshopify90@gmail.com before sending it back.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your card or payment provider.
Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at aaronshopify90@gmail.com.

10. Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, customers are generally responsible for the cost of returning unwanted items.

We recommend using a tracked delivery service when returning an item. We cannot guarantee that we will receive your returned package if it is lost in transit.

11. Consumer Rights

Nothing in this policy is intended to limit or exclude your statutory consumer rights.

If you are a consumer in the UK, you may have rights under applicable UK consumer protection legislation, including rights relating to faulty, misdescribed, or unsuitable goods.

Where applicable, these statutory rights will take priority over this policy.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at aaronshopify90@gmail.com.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may need to receive the item and follow our return procedure.

13. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

TheBestSellers
Email: aaronshopify90@gmail.com
Website: https://bys-user-store-615323-u09rwah5.myshopify.com
Business Address: 14 Gadsden close MK430HF

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.